Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@floraandfaunamarketplace.com. Returns must be sent to the following address:

70 Church St, Floor 2, Burlington VT 05401

Items sent back to us without first requesting a return will not be accepted.

You can always reach us with return questions at contact@floraandfaunamarketplace.com.

Restocking Fee & Shipping Costs

  • All approved returns are subject to a 10% restocking fee, which will be deducted from your refund.
  • Customers are responsible for all return shipping costs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Earrings
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be in the same condition in which you received them, unworn or unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.

  • If approved, you’ll be refunded on your original payment method within 10 business days, minus the 10% restocking fee.
  • Please remember it can take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at contact@floraandfaunamarketplace.com.